Refund policy

Return & Refund Policy
 
30-day returns
You can return any unopened, unused item in its original packaging within 30 days of delivery for a full refund of the item price.
 
For health and safety reasons, we cannot accept returns of products that have been opened, used, or have a broken seal, unless the item arrived damaged or was sent in error.
 
How to start a return
1. Email us at info@vitaminnorth.com with your order number and the item(s) you would like to return.
2. We will reply within 1–2 business days with return instructions and the return address.
3. Ship the item back in its original, unopened packaging. We recommend using a trackable shipping method.
 
Please do not send items back without contacting us first. Returns sent without instructions may not be accepted.
 
Return shipping costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or you received the wrong product. In those cases, we cover the full cost.
 
Damaged, defective or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo. We will send a free replacement or issue a full refund. You will not need to pay for return shipping.
 
Refunds
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to process it.
 
Exchanges
If you would like a different product, simply return the original item for a refund and place a new order.
 
Questions?
Email us at info@vitaminnorth.com.